FAQ : private space (manager)

What is a NIC Handle ?

It is your account ID and is automatically created by us. It is much more secure than traditional ID.

How do I find my NIC Handle ?

You automatically receive your NIC handle by email when your account is created. If you lose it you can ask for a new password to be sent by email by clicking on the "Connection" link present on each of the site's pages, then "Forgot your password ?". You will then receive an email with your NIC handle as well as a new password.

Where is my private space ?

At the top of each of the site's pages you will see a connection space. When you are disconnected a "Log in" link is visible. Once authenticated you will be automatically redirected to your private space. If you are already connected a "Manager" link is visible which allows you to access your private space.

What do I do if I lose my password ?

If you lose your password you can ask for a new one to be sent by email by clicking on the "Log in" link present on each of the site's pages, then "Forgot your password ?". You will then receive an email with your NIC handle as well as a new automatically generated password.

Where can I find the Terms of Use ?

At the bottom of each page, on both the public and your private space, you will find a "Terms of Use" link.

Can I create additional users for my private space ?

This is not possible for the moment.

How can I change my e-mail address ?

Via the "Personal information" section in your private space.

How can I change my postal address ?

Via the "Personal information" section in your private space.

How can I change my telephone number ?

Via the "Personal information" section in your private space.

How can I change the password for my private space ?

You can ask for an automatically generated password to be sent by email via the "Personal information" section in your private space. At the bottom of the page is a "Generate a new password to the manager" link.

Can I create an account before ordering a solution ?

Yes, by clicking on the "Connection" link at the top of each page, then on the "Create an account" link that is beneath the login form.