FAQ : how to manage your servers

I've lost my server login information, what can I do ?

In the "My VPS" section of your private space you will find a link next to each of your machines inviting you to "Receive your login information by email".

What is a direct access ?

Direct access to your virtual server allows you to remotely connect to your machine. Two types of connection are possible : RDP for Windows servers and SSH for Linux servers. You can view the connection procedure via the "Connection procedure" link in the "Information" section of the solution's control panel.

How do I access my server's control panel ?

In the "My VPS" section of your private space you will find a link next to each of your machines inviting you to "Go to the control panel".

How do I start/put into sleep mode or switch off my server ?

In each page relative to the control panel of one of your solutions, you will find links that allow you to perform these common tasks. A simple click will change the state of the machine.

Why is my server in a "pending" state ?

This status refers to an operation in progress on your server. It may for example be taking a snapshot, switching off the machine, improving your solution... The server will be refreshed automatically at the end of the operation. Qual.IT advises you not to carry out any operations on your machine while it is "pending".

What is a firewall rule ?

It is a firewall/security rule that you can assign to your machine via the "Firewall" section of the machine's control panel. You can add up to 20 security rules.

What is a Whitelist ?

It is a list of authorized IP addresses that are allowed direct RDP/SSH access to your virtual server. You can manage these addresses via the "Whitelist" section of your solution's control panel.

What is an IP address IP ?

An IP address is an identification number permanently assigned to your virtual server. Qual.IT proposes IPV4 addresses.

What is an ISO file ?

An ISO file is a disk image (CD, DVD or hard drive) in the form of a file. Qual.IT offers a free library of ISO files that can be mounted on your environment's virtual disk drive via the "ISO" section of the solution's control panel.

What is a snapshot ?

A snapshot is a copy of your environment at a specific point in time that can be restored at any moment you choose. You can manage your snapshots via the "Snapshots" section of the solution's control panel.

How can I export my server ?

From your private space, via the "Export" section of the solution's control panel.

How can I reset my server ?

From your private space, via the "Factory default settings" of the solution's control panel.

How can I contact the support team ?

Via the "Support" tab in your private space.